My
name is Hugh Brecher, I am the CEO at My Celtic Rings, Inc. I
take personal, professional, and full responsibility for all aspects
of my Celtic jewelry business. That is my picture in the
box below:
My
opinion it is that it is fair and appropriate that anyone interested
in doing business with my company know exactly where we stand
on
issues of business ethics, principles and practices. What
you will read below is not hype, fantasy, lies or falsifications
of any kind whatsoever. Our standards and practices do not
just seem exceptionally high, they really are exceptionally
high. They
are also very difficult to follow; this too is true, but these
are
our
actual
standards and it is they that provide the foundation of our exceptional
reputation and success in the industry.
If
you take a few minutes to examine the customer reports on file
with ePublicEye, you will find that they are in full agreement
with the many email testimonials sent
us by our customers over the years. We usually feature a
few of the more recent customer emails at the bottom area of our
main home page.
The
Golden Rule is this: "Do
unto others as you would want them to do unto you." Treating
others as you wish to be treated is a moral imperative. It
is not always easy to follow, especially in business, We
take it very seriously, and there is no doubt in my
mind that
it produces greater happiness for all concerned. We are concerned
about our spiritual progress and personal growth; we can't make progress
by providing mere "lip service" to hight moral and ethical
values.
Another
rule is that we must respond quickly and honestly to all visitor
and customer questions and concerns. We seriously try to treat
each customer as though they are the only customer that we have. You
can be sure that this is same way that I would like to be treated
by others.
Treat
each person as though they were beloved old friends being sure to put
their best interests first. This often means explaining that their
interests would be better served by shopping somewhere else. Good
service does not mean always making a sale. We always try to be
good samaritans.
We
will not compromise with quality. Handcrafting unique and
beautiful Celtic jewelry is not at all easy. Machine made
jewelry is much easier to produce but lacks the life, charm, beauty,
and
meaning, of hand made jewelry. We want each piece that we
make be a treasured future heirloom. We always do our best
to make jewelry that we ourselves would be proud to wear. All
of the materials that we use in our shop are 1st quality. No
recycled (scrap) gold or silver. Our gold is "plumb" gold;
it is exactly the advertised karat weight described on our pages. This
means that 14K Gold is not less than 14K and that 18K Gold is not
less
than 18K; our silver is always .925 Tarnish Resistant Sterling,
the best that money can buy. We will not cut corners. Are
we perfect? Of course not, but if we did not strive for perfection
we would be settling for mediocrity; "good enough" is just NOT
good enough for us.
We
will not deliberately or knowingly make any promises that we can't
keep. This
includes the timing of shipments and deliveries. In more than
5 years our on time delivery rating is still 100%. Sometimes
we are obliged to refuse orders because we are not able to make
and deliver
them
as soon as a potential customer wants them delivered.
Our
approach to security provides safe browsing on our site, safe ordering,
protection from identity theft, safety of credit card data and other
vulnerable personal information. A large part of out business
investment is in securing our servers, our computers, our shopping
carts and much more. Is it safe to shop at MCR? You
can bet your identity that it is.
We
are in business for "the long haul". We would be plain
foolish to sacrifice our business future for short term profits. We
absolutely recognize the value of your future purchases and those of
friends
and family that you may recommend to us. We
want to be in your future and we want you you all to be in ours. This
means that we
must take excellent care of you now so that we may have you as our customers
for the
long
haul. We
want to be your family's Celtic jewelers and are truly happy to earn your admiration, respect, confidence, and trust.
