30 Day Refund Guarantee

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Excellent Celtic Rings Slide Show

30 Day Refund Guarantee Everything is covered EXCEPT the following: Our 30 Day refund guarantee begins on the date of shipment to the customer.   Refundable items must be returned within the 30 day period from the date of shipping to the customer.  Items returned to us must be pre-authorized, pre-approved for return by email from us.   Without pre-approval packages will not be accepted but will be returned to the senders. The guarantee does not cover customer damage, wear, or accidents to the jewelry or any part of the jewelry.   Diamonds, precious and/or semi-precious and/or lab-created and/or synthetic stones are not covered against accidental breakage or damage in any form.  Customer errors in ring size are not covered.  Questions about ring repairs and re-sizing are answered here: repairs. Rings that have been engraved or antiqued cannot be  exchanged, returned or refunded.  Engraved rings have melt value only.  Rings lost, replaced and then found do not qualify for any refund of the new replacement ring.  Such a refund is an unfair and expensive penalty for us.  We suggest keeping the "found" ring as a "backup" for the future. Custom orders cannot be exchanged or refunded.  As with regular orders we provide free adjustments, where physically possible, as needed (size, raising or lowering mountings (where possible), etc.) during the first 30 days.  Custom orders, including specially ordered precious and/or semi-precious stones  are the financial responsibility of the customer.  Engraved rings are customized orders and cannot be refunded, returned or exchanged. Order cancellations are treated exactly the same as above unless the order or part of the order is cancelled within 24 hours after the order has been received.  Refund/Cancellation fees within 24 hours are 5% of the total amount of the order. Orders that are cancelled after 24 hours where the jewelry has been cast but not finished (polished, stones set) are charged a cast fee of 9% of the total amount of the order.  These fees are similar to "restocking" fees but are designed to partially cover our labor and materials expenses. Each piece is made to a customers order, we have no inventory.  We begin work on each order on the first work day morning following receipt and payment of the order.  It is important that we be notified of any changes very soon after the order is placed. More Details of 30 Day Refund Guarantee:  Refunds of shipped orders do not include any shipping charges that might apply.  A 25% creation, (re-stocking, handling) fee is deducted from the total original order amount.  Rings are made to order, this fee partially reduces our loss on an order.  The fee charged us for processing credit card payments are the responsibility of the customer in the case of refunds.  Our records provide us with the details of these fees. Although we provide free UPS shipping for US orders, this cost, averaging $18 per package, is part of our expense and is not refundable.  The $18 shipping cost is added to the 25% creation/re-stocking/handling fees plus the actual credit card processing fee originally charged for credit card payments. Any sales taxes are 100% refunded. About Our Celtic Jewelers Giving A Surprise Gift? EXCHANGES: Exchanges for non-custom orders are treated as a refunds with the net amount of the refund being applied to itotal the cost of the new item.  We honor exchanges for the same 30 Day Period after delivery. HOW TO GET A REFUND OR MAKE AN EXCHANGE: If you are not satisfied with your non-custom order you should return it, in original condition, for a refund (or exchange)  within 30 days of shipment.  Just follow the  instructions below: 1.  Send a prompt E-mail message to us soon after your package is delivered.  Include the invoice number and mention that you want to return your purchase for a refund or exchange. You will receive a prompt return email which will contain a unique RMA number (return merchandise authorization). If you don't receive a reply within 24 hours it probably means that we did not receive your email.  Send it again. 2. Send your properly packaged item(s)  back to us, signature required, insured and prepaid via any express courier (FedEx, UPS, etc.) at the address shown at the top of this page.  The package should clearly display the RMA number (Returned Merchandise Authorization) that was sent to you and a note with the RMA number should also be included inside the package. Note: The returned item(s) must be undamaged and in their original condition. Be certain that package is sent "Signature Required."  Customers and their shippers are financially responsible for insuring that packages are delivered to and signed for by a responsible party.  Note: Airborne Express often leaves packages in doorways without seeking signatures.  We will not accept responsibility for unsigned shipments.  Always insist that the package be sent "Signature Required." 3. If you are requesting an exchange just order the item online in the usual way and mention the fact that it is an exchange in the "Special Instructions/Comments" part of the order form.  We'll process the new order after we have received the item you are returning.  We will make the appropriate additional charge to your credit card or send you a check or credit your credit card for the difference depending on the individual case.  We will always do whatever is fair, reasonable and appropriate. Refund Summary: Shipping charges are not refundable and are deducted from refunds.   Credit card processing fee is deducted from refunds. Sales taxes are 100% refunded. A 25% creation fee (casting, polishing, stone setting) is deducted from the total original order amount.  (This partially defrays the financial loss that we take in refunding made to order items.)  Salaries paid to our jewelry staff are a major part of our cost in creating your jewelry.  Our $18 shipping expense is not refundable and is also deducted from the amount of all refunds/exchanges. The item must be returned to us, in original condition, within 30 calendar days of shipment to the customer.  UPS or other shipper records will be used to determine the exact date of delivery. Refunds As Seen Through Our Eyes: Our jewelry is always made to order from scratch.  We have no "stock" (inventory).   Individually handcrafting jewelry involves considerable time, labor and expense on the part of every company such as ours.  Although we get few returns, each refund is a net loss for us.  We do not offer returned rings for sale as "new". The point of us explaining this is to emphasize that your selection and purchase is worthy of your serious attention.  We always honor our 30 day refund guarantee.  It is a question of our commitment to responsible business ethics and behavior.  We ask only that you make your choices wisely, thoughtfully. Ask questions about your selections.  Are you buying for yourself or as a gift?  Give us details and we'll do our best to guide you wisely and in your  best interests.  At least half of all refunds would not have been necessary if the customers had given their choices deeper and more serious consideration. Thank you for understanding, Sincerely at your service, HughB Previous Page